Spare Parts & After-Sales Support
Reliable Support Beyond Equipment Delivery
Spare-parts sourcing, international delivery, technical guidance, and maintenance support for used heavy-duty trucks, construction machinery, and agricultural equipment.
Purchasing used heavy machinery from overseas is an effective way to reduce initial capital expenditure and improve return on investment. However, long-term value depends not only on the condition of the equipment at the time of purchase, but also on access to replacement parts and technical support after delivery.
Truck Global provides a coordinated spare-parts and after-sales support service designed to help fleet owners, contractors, logistics operators, mining companies, and agricultural businesses reduce avoidable downtime.
1. The Downtime Challenge
For businesses operating in remote mining areas, cross-border transport corridors, construction sites, and large agricultural regions, an idle truck or machine can immediately affect productivity and profitability.
One of the most common concerns when purchasing equipment overseas is:
“Where can I obtain the correct replacement parts when the equipment requires maintenance or repair?”
This is a valid concern. A machine may remain out of service much longer than necessary when the correct part number cannot be identified, when compatible parts are unavailable locally, or when international shipping is not properly coordinated.
Our support system helps customers identify required components, confirm compatibility, arrange international delivery, and obtain maintenance information where available.
2. Spare-Parts Coverage
We support spare-parts sourcing for major Chinese truck, construction machinery, and agricultural equipment brands.
Supported brands may include:
- SINOTRUK HOWO
- Shacman
- FAW
- Auman
- Beiben
- XCMG
- LOVOL
- Other Chinese equipment brands where parts are available
Final availability depends on the equipment brand, model, production year, serial number, and technical configuration.
Routine Maintenance Parts
- Oil filters, fuel filters, and air filters
- Belts and tensioners
- Brake pads and brake linings
- Clutch components
- Seals, gaskets, and O-rings
- Hoses and connectors
- Maintenance and service kits
Engine and Mechanical Components
- Turbochargers
- Fuel injectors
- Water pumps
- Starter motors
- Alternators
- Transmission gears and components
- Axle and differential parts
Machine and Hydraulic Components
- Hydraulic pumps and valves
- Hydraulic seals and repair kits
- Electrical sensors and control components
- Cabin and body parts
- Undercarriage components
- Attachments and related parts
3. International Parts Shipping
When a replacement part is urgently required, long delivery delays can have a direct effect on project schedules and operating costs.
After confirming the correct component and its availability, our team can arrange international delivery using an appropriate shipping method.
Express Courier Shipping
Small and urgent components may be shipped through international courier services such as DHL, FedEx, UPS, or other available logistics providers.
Express shipping may be suitable for:
- Filters and service kits
- Electrical sensors
- Fuel injectors
- Seals and gaskets
- Small brake and clutch components
- Other compact, urgent replacement parts
Air Freight
Larger or heavier urgent components may be shipped by air freight when courier limits are not suitable.
Air-freight arrangements depend on component dimensions, weight, destination airport, customs requirements, and carrier availability.
Ocean Freight
Large, heavy, or non-urgent parts orders may be shipped by sea, particularly when spare parts are ordered together with vehicles or machinery.
Consolidating parts with an equipment shipment may help reduce the average shipping cost, provided the parts can be safely packed and documented.
4. Regional Warehousing and Local Support
To improve parts availability in Africa, Central Asia, and other key markets, we continue to develop relationships with regional agents, local service providers, and warehousing partners.
Regional support arrangements may help position frequently required maintenance parts closer to customers and reduce international shipping lead times.
Parts commonly considered for regional stocking may include:
- Oil, fuel, and air filters
- Belts and hoses
- Brake components
- Seals and maintenance kits
- Clutch-related parts
- Other frequently replaced service components
Regional inventory and local support availability differ by country, location, brand, and equipment model. Customers should confirm current stock before relying on local availability.
5. Technical Guidance and Maintenance Support
Correct diagnosis and part identification are essential when maintaining used trucks and heavy machinery.
Our after-sales team can work with customers, equipment operators, and local repair technicians to clarify technical information and reduce incorrect parts orders.
Parts Identification
To help identify a component, customers may be asked to provide:
- Equipment brand and model
- Production year
- Vehicle identification number or equipment serial number
- Engine or transmission model
- Original part number
- Clear photos of the old component
- Measurements and connection details
- Description of the equipment fault or operating symptoms
Digital Parts Catalogs and Manuals
Where available, we can provide digital parts diagrams, component references, operating manuals, and maintenance information for the supplied equipment.
Document availability depends on the manufacturer, model, production year, and equipment configuration.
Remote Technical Assistance
Our support team may assist customers through email, messaging, photos, recorded videos, or live video communication.
Remote support may include:
- Reviewing visible equipment symptoms
- Helping confirm component locations
- Checking part numbers and compatibility
- Explaining basic maintenance procedures
- Sharing available diagrams and reference information
- Supporting communication with local repair technicians
6. How to Request Spare Parts
- Send the equipment information. Provide the brand, model, production year, serial number, and destination country.
- Provide part details. Send the original part number, clear photos, measurements, or a description of the required component.
- Confirm compatibility. Our team reviews the information and may request additional photos or technical details.
- Receive a quotation. The quotation may include the part price, available quantity, estimated preparation time, shipping method, and freight cost.
- Approve the order. After confirmation and payment, the part is prepared, checked, and packed for shipment.
- Receive shipping information. Tracking or shipment information is provided after dispatch when available.
7. Parts Delivery and Lead Times
The total lead time depends on whether the part is available in stock, must be sourced from a manufacturer, or requires production.
The estimated delivery period may include:
- Part identification and compatibility confirmation
- Supplier or warehouse stock confirmation
- Part preparation and inspection
- Packing and export documentation
- International transportation
- Destination customs clearance
- Local delivery after arrival
Estimated preparation and delivery periods will be communicated before order confirmation where possible.
8. Spare-Parts Orders and Returns
Spare parts are often selected according to a specific equipment model, serial number, or part number. Customers should carefully review all supplied information before approving an order.
Returns or exchanges may be restricted for:
- Specially sourced parts
- Custom-manufactured components
- Electrical parts that have been installed or connected
- Opened seal kits or maintenance kits
- Components damaged during installation
- Parts ordered using incorrect customer-provided information
Any return request should include the order information, product photos, package condition, and a clear explanation of the issue.
The applicable return terms will depend on the part type, condition, supplier policy, and the terms confirmed in the quotation or sales agreement.
9. Warranty and Support Scope
Warranty coverage varies according to the equipment, component, supplier, condition, and sales agreement.
Used equipment and replacement parts may not carry the same warranty terms as new factory equipment.
Unless otherwise stated in writing, after-sales assistance may include parts identification, sourcing support, technical references, international shipping coordination, and reasonable remote guidance.
Warranty or compensation may not apply to issues caused by:
- Normal wear and routine maintenance
- Incorrect installation
- Improper operation or overloading
- Use of unsuitable fuel, oil, coolant, or hydraulic fluid
- Unauthorized modification
- Accident, collision, or external damage
- Failure to follow maintenance requirements
- Damage occurring after delivery through improper storage or use
Specific warranty terms should be confirmed in the applicable quotation, proforma invoice, purchase contract, or warranty document.
10. Our After-Sales Commitment
Our relationship with customers does not end when the equipment leaves China.
We aim to provide practical support throughout the equipment life cycle by helping customers obtain suitable parts, understand maintenance requirements, and communicate technical information more effectively with local repair teams.
By combining equipment inspection, spare-parts sourcing, international logistics, maintenance information, and responsive communication, Truck Global helps customers protect the long-term value of their equipment investment.
Final parts availability, pricing, delivery times, technical support, warranty coverage, and service responsibilities will be confirmed in the applicable quotation or sales agreement.
Request Spare Parts or Technical Support
Send us the equipment brand, model, serial number, required component, destination country, and clear photos of the part. Our support team will review the request and provide available options.